What documents will I need to review before moving in?Residents will need to complete the lease guarantor form and read the resident handbook before moving in.
When is rent due?
How can I pay my rent?
You can pay online by clicking here and using your tenant web access portal login information that was set up when applying for an apartment.
Check or money orders are also accepted for rental payments. We are unable to accept cash.
For safety and security reasons, we cannot give your apartment address or apartment number or any personal information out over the phone. If someone else is paying your rent, please make sure to send this information to them.
How do I submit routine maintenance requests?
Work orders can be submitted through Tenant Web Access or by calling/emailing our office. After hours emergency maintenance can be reached at (540) 250-9014.
Work orders must be submitted by residents only (not parents, friends, significant others, etc.)
Do I have to be present for a service technician to perform work?
How quickly can I expect my request to be performed?
How much do utilities typically cost?
How do I set up cable/internet?
The cable/internet provider is Comcast. You will need to set up a service with them directly. Comcast’s phone number is 1 (888) 266-2278. Comcast’s website is www.xfinity.com. Please note: They have the apartments listed as the Turner NW address and your apartment number. For example: 208 TURNER STREET NW, APT 101, BLACKSBURG, VA 24060.
Where is the laundry room?
Where are trash and recycling bins?
What is your parking policy?
What is your pet policy?
What should I do in an emergency?
- If your emergency is life-threatening, dial 911. If there is a maintenance emergency after business hours, please call (540) 250-9014 for our 24-hour emergency on-call service.
- If you have no heat, no water, frozen pipes, a serious water leak, a backed-up commode, sink, or tub or you have been locked out of your unit, these are considered emergencies.
- If the emergency call is caused by resident neglect or this is a non-emergency situation, please note that we may send someone to assist you, however, you will be billed for the appropriate service.
- For all other situations, please notify us during normal business hours or by completing an online maintenance form at liveturnernw.com