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Frequently Asked Questions

Resident Documents

What documents will I need to review before moving in?

Residents will need to complete the lease guarantor form and read the resident handbook before moving in.

Rent

Rent is due on the 1st of every month. If rent is not paid by the 5th at 5 pm, a late fee will be assessed. The late fee is 10% of the outstanding balance. Should rent continue to be unpaid, eviction proceedings will begin.

You can pay online by clicking here and using your tenant web access portal login information that was set up when applying for an apartment.

Check or money orders are also accepted for rental payments. We are unable to accept cash.

For safety and security reasons, we cannot give your apartment address or apartment number or any personal information out over the phone. If someone else is paying your rent, please make sure to send this information to them.

Maintenance

Work orders can be submitted through Tenant Web Access or by calling/emailing our office. After hours emergency maintenance can be reached at (540) 250-9014.

Work orders must be submitted by residents only (not parents, friends, significant others, etc.)

No, all of our maintenance technicians are screened and licensed (if required). Should you have concerns, contact our office immediately.
We typically contact by next business day we receive the request to assess the situation and determine the proper course of action. Our manager will give you an estimated timeline for completion.

Facilities

Utilities (water, electricity, gas) typically average about $60-70 each month per tenant and are based on usage.
 

The cable/internet provider is Comcast. You will need to set up a service with them directly. Comcast’s phone number is 1 (888) 266-2278. Comcast’s website is www.xfinity.com. Please note: They have the apartments listed as the Turner NW address and your apartment number. For example: 208 TURNER STREET NW, APT 101, BLACKSBURG, VA 24060.

The community laundry room is on the front side of the lower level of the building facing the parking lot next to the breezeway. 
A map of the property with trash and recycling bins can be found here. We appreciate you helping to keep our property tidy!
 
We provide a limited number of off-street parking spaces for residents. Unfortunately, due to space constraints, we are unable to guarantee each resident will get a space. Parking is available on a first-come-first-served basis for a fee.
 
We do not accept pets of any kind at Turner NW. 

Emergencies

  • If your emergency is life-threatening, dial 911. If there is a maintenance emergency after business hours, please call (540) 250-9014 for our 24-hour emergency on-call service.
  • If you have no heat, no water, frozen pipes, a serious water leak, a backed-up commode, sink, or tub or you have been locked out of your unit, these are considered emergencies.
  • If the emergency call is caused by resident neglect or this is a non-emergency situation, please note that we may send someone to assist you, however, you will be billed for the appropriate service.
  • For all other situations, please notify us during normal business hours or by completing an online maintenance form at liveturnernw.com
Under Virginia law, residents are responsible for maintaining their smoke detectors. We ensure that smoke detectors work at move-in. After that, it is the residents’ responsibility to notify us if smoke detectors do not work properly. Please Do Not Disconnect Your Smoke Detector.

Moving Out

Prior to move-out, you will receive a letter with a checklist that includes items such as,” “Turn in keys,” and “Leave a forwarding address for the rental office and post office.”
Keys must be returned to the office within 24 hours after you vacate the property. Please also ensure that you return your mail key and file a forwarding address with the post office.
You will receive notice of the disposition of your security deposit within 45 days after your lease expires. This will be mailed to your forwarding address on file with the office or the last known address.