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208 Turner St NW, Blacksburg, VA 24060
540 418 4110

Frequently Asked Questions

Resident Documents

What documents will I need to review before moving in?

Residents will need to complete the lease guarantor form and read the resident handbook before moving in.
Lease Guarantor Form
Resident Handbook

International Students

YES, Turner NW welcomes international students!  When you apply for an apartment at Turner NW, you must submit specific documents to complete your file.  The required documents are:

  • Two forms of photo ID.  All photo ID’s must be current and unexpired.  Acceptable photo ID’s include:
    • Your Driver’s License
    • A photo ID issued by your home country
    • A photo ID issued by your school (including your Virginia Tech student ID if you have one already)
    • Your passport
    • Your VISA
  • A copy of your I20
  • A copy of your VISA. Your VISA must be current and unexpired.
  • Acceptance information from Virginia Tech if you will be receiving a stipend or income while attending school or participating in research or employment.

No. Please email our office staff using the contact page on our website for help completing your application for an apartment without a social security number.

Yes, all paperwork can be submitted via email and your lease contract will be signed online.  Our on-site staff will work with you to provide apartment availability, information about our community, and to help you pick your apartment.

Water, gas, and electricity will already be on when you move in. Residents only need to set up optional cable/internet themselves.

The cable/internet provider is Comcast/Xfinity. You will need to set up service with them directly and you can do this when you arrive in Blacksburg.  Turner NW apartments are wi-fi ready and all of the required equipment for internet service is already installed in your apartment.  Signing up for service can be completed when you move in to your apartment and the service will begin immediately upon creating your account with Comcast/Xfinity.

Comcast’s phone number is 1 (888) 266-2278. Comcast’s website is www.xfinity.com. Please note that apartments are listed on Comcast’s website using Turner NW’s address and the resident’s apartment number. For example: 208 Turner St NW, Apt 101, Blacksburg VA 24060.

Yes, you can ship items to your apartment to arrive after your lease begins on August 1st.  If packages are delivered to your apartment, please let our office staff know and they will put your packages inside of your apartment for you.  Packages will be delivered directly to your apartment door.

Your apartment is fully furnished, but linens and kitchenware are not provided.  Your bed is a size Full XL.  You will need to purchase bedding, a shower curtain, and pots, pans, dishes, and kitchen utensils for cooking.

Turner NW is located immediately across the street from the campus of Virginia Tech.  From our location, you can see many of the academic buildings on campus. 

The property is also located .3 miles from the Blacksburg Transit (BT) bus station called “The Loops.”  The BT is free for all riders and will take you to most locations within the Town of Blacksburg and to many locations in our neighboring town, Christiansburg.  You can find out more about the BT routes by visiting their website or downloading their app.

From The Loops, you can access both the Virginia Breeze bus and the Smart Way bus.  After purchasing your ticket, both of these options will provide transportation to regional and international airports and the Amtrak train station.

Please reach out to our team using the “Contact” page on this site.  We are happy to help answer any questions you have!

Rent

Rent is due on the 1st of every month. If rent is not paid by the 5th at 5 pm, a late fee will be assessed. The late fee is 10% of the outstanding balance. Should rent continue to be unpaid, eviction proceedings will begin.

You can pay online by clicking here and using your tenant web access portal login information that was set up when applying for an apartment.

Check or money orders are also accepted for rental payments. We are unable to accept cash.

For safety and security reasons, we cannot give your apartment address or apartment number or any personal information out over the phone. If someone else is paying your rent, please make sure to send this information to them.

Maintenance

Work orders can be submitted through our online request form or by calling/emailing our office. After hours emergency maintenance can be reached at (540) 250-9014.

Work orders must be submitted by residents only (not parents, friends, significant others, etc.)

No, all of our maintenance technicians are screened and licensed (if required). Should you have concerns, contact our office immediately.
We typically contact by next business day we receive the request to assess the situation and determine the proper course of action. Our manager will give you an estimated timeline for completion.

Facilities

Utilities (water, electricity, gas) typically average about $60-70 each month per tenant and are based on usage.
 

The cable/internet provider is Comcast. You will need to set up a service with them directly. Comcast’s phone number is 1 (888) 266-2278. Comcast’s website is www.xfinity.com. Please note: They have the apartments listed as the Turner NW address and your apartment number. For example: 208 TURNER STREET NW, APT 101, BLACKSBURG, VA 24060.

The community laundry room is on the front side of the lower level of the building facing the parking lot next to the breezeway. 

A map of the property with trash and recycling bins can be found here. We appreciate you helping to keep our property tidy!

Community Map

Limited on-site parking is available on a first come, first served basis. Offers for on-site parking are made in the order that leases are signed and on-site parking spots are leased via a separate lease addendum. If you do not receive an offer to lease an on-site parking space, guaranteed parking is also available at an off-site location immediately adjacent to Turner NW.

We do not accept pets of any kind at Turner NW. 

Emergencies

  • If your emergency is life-threatening, dial 911. If there is a maintenance emergency after business hours, please call (540) 250-9014 for our 24-hour emergency on-call service.
  • If you have no heat, no water, frozen pipes, a serious water leak, a backed-up commode, sink, or tub or you have been locked out of your unit, these are considered emergencies.
  • If the emergency call is caused by resident neglect or this is a non-emergency situation, please note that we may send someone to assist you, however, you will be billed for the appropriate service.
  • For all other situations, please notify us during normal business hours or by completing an online maintenance form at liveturnernw.com
  • If you are locked out of your apartment after hours and emergency maintenance is called, the LOCK OUT FEE is $100.00. Photo ID must be presented and must match the name on the lease contract and the lock out fee must be paid in cash before access is granted.
Under Virginia law, residents are responsible for maintaining their smoke detectors. We ensure that smoke detectors work at move-in. After that, it is the residents’ responsibility to notify us if smoke detectors do not work properly. Please Do Not Disconnect Your Smoke Detector.

Moving Out

Prior to move-out, you will receive a letter with a checklist that includes items such as,” “Turn in keys,” and “Leave a forwarding address for the rental office and post office.”
Keys must be returned to the office within 24 hours after you vacate the property. Please also ensure that you return your mail key and file a forwarding address with the post office.
You will receive notice of the disposition of your security deposit within 45 days after your lease expires. This will be mailed to your forwarding address on file with the office or the last known address.

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